Privacy Policy
1. Introduction
At skypehumoticons.com (“we”, “us”, or “our”), we are firmly committed to safeguarding the privacy and personal data of all users who interact with our website and services. We prioritize transparency and uphold the highest standards of data protection in accordance with applicable global privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines our practices with respect to the collection, use, disclosure, and protection of your personal information.
2. Scope of This Policy and Our Role as Data Controller
This Privacy Policy applies to all personal data processed through the website skypehumoticons.com and any associated services or communication channels. As the data controller, skypehumoticons.com determines the purposes and means of processing your personal information. This document is applicable to all website users regardless of location, with particular provisions for individuals located within the European Economic Area (EEA) and the State of California.
3. Categories of Data We Process
We collect and process a variety of personal data to support the operation, enhancement, and personalization of our services. The types of data we may process include:
a. Usage Data
Information automatically collected through your visits to skypehumoticons.com, including browser type and version, IP address, pages visited, time and date of access, time spent on pages, referring websites, and other diagnostic data.
b. Account Data
Personal details voluntarily provided upon registration or correspondence, including your full name, mailing address, email address, and phone number.
c. Profile Data
Data related to your preferences, past purchases, interaction history, behavioral patterns on our website, and feedback.
d. Communication Data
Records of your correspondence with us, including support queries, complaint submissions, and other contact initiated via email or web forms.
e. Technical Data
Information about the device you use to access the website, including hardware model, operating system details, language settings, system configurations, and unique device identifiers.
f. Transaction Data
Details regarding orders and financial transactions, including billing and shipping addresses, payment methods, and order history. Note: We do not store full payment card details as these are processed via secure third-party payment providers.
g. Preference Data
Marketing and communication preferences, including opt-in/opt-out records, subscription choices, and stated interests in particular features or products.
4. Legal Bases for Processing Personal Data
Our legal basis for processing your data depends on the nature of the interaction and applicable law, including:
– Performance of a Contract: Where processing is necessary to fulfill our contractual obligations to you.
– Consent: Where you have provided clear and affirmative consent for specific processing purposes (e.g., marketing preferences).
– Legitimate Interests: Where processing is reasonably necessary for our legitimate business interests, provided such interests are not overridden by your rights and freedoms.
– Legal Obligation: To comply with applicable legal, regulatory, or judicial obligations.
5. Your Rights
Depending on your location, you may be entitled to various rights regarding your personal data:
– Right of Access: Obtain details about the data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, within the scope of our legal obligations.
– Right to Restriction: Request temporary halt to data processing under certain circumstances.
– Right to Data Portability: Receive a copy of personal data in a structured, machine-readable format, and have it transferred to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement robust organizational and technical security measures to protect your data. These include:
– Encryption of data during transit and at rest.
– Role-based access controls and authentication mechanisms for internal data access.
– Regular system updates, vulnerability testing, and security audits.
– Secure data center storage and encrypted backups with redundancy protocols.
– Employee training and awareness programs regarding data privacy and cybersecurity.
Despite these efforts, no system can guarantee absolute security. However, we continuously strive to enhance our defences and work swiftly to mitigate any breach, should it occur.
7. International Transfers
If we transfer your personal data outside your jurisdiction, including to countries that may not provide the same level of data protection, we implement appropriate safeguards such as:
– Standard Contractual Clauses (SCCs) approved by the European Commission;
– Binding corporate rules; or
– Other lawful transfer mechanisms recognized under applicable data protection laws.
Such transfers may apply to service providers operating internationally who assist us in website hosting, analytics, support services, and marketing activities.
8. Data Retention
We retain personal data only as long as is necessary for the purposes for which it was collected or as required by applicable laws. Typical retention periods include:
– Account and Profile Data: Retained while your account is active, and securely deleted after a specified period of inactivity or your request for deletion.
– Communication Records: Retained for a maximum of 3 years for accountability and service continuity.
– Transaction and Financial Data: Retained for up to 7 years for accounting and legal compliance.
– Technical and Usage Data: Retained for 12-24 months for analytics and system optimization.
9. Cookie Policy
Our website uses cookies and related technologies to enhance user experience, ensure functionality, and analyze site performance. The categories of cookies used include:
– Essential Cookies: Necessary for website operation and access to secure areas.
– Functional Cookies: Enable enhanced functionality and personalization.
– Analytics Cookies: Collect aggregated data on website usage for diagnostic and optimization purposes.
– Performance Cookies: Improve speed and response consistency.
10. Cookie Management & Compliance with GDPR and CCPA
Upon your first visit to skypehumoticons.com, you will be presented with a cookie banner enabling granular choices regarding cookie usage. You can modify your preferences at any time via the “Cookie Settings” link on our website.
Pursuant to GDPR and CCPA, we ensure:
– Explicit user consent prior to placing non-essential cookies;
– Access to opt-out of cookies and marketing data use;
– Availability of clear notices describing each cookie’s function, retention period, and provider.
11. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal data from minors. If we learn that we have inadvertently collected data from a child under 13, we will promptly delete the information. Parents or guardians who believe their child has submitted data may contact us at [email protected] to request removal.
12. Policy Updates
We reserve the right to amend this Privacy Policy to reflect changes in our practices, technologies, legal obligations, or for other business reasons. Material changes will be communicated prominently on our website or via email notifications where applicable. Continued use of skypehumoticons.com following such updates constitutes acceptance of the revised policy.
13. Contact Information
If you have questions regarding this Privacy Policy, your personal data, or would like to exercise your legal rights, please contact us using the following details:
Email: [email protected]
We are fully committed to maintaining your privacy rights in compliance with applicable privacy regulations, including GDPR and CCPA. Please reach out to us with any questions or concerns about our data handling practices.